FAQ

COOKS

  • How much does it cost me to sell food in KULINER?
  • Not much at all. Cooks get 90% of the total value of food sold. For example, if you sell $1000 worth of food, you receive $900.
  • Can anyone deliver the food for me?
  • At the moment KULINER does not have anyone specific to do food delivery. Cooks are welcomed to arrange for their own delivery if they wish.
  • Can you guarantee buyers for my food?
  • KULINER understands your concern. That is why KULINER has a few things under its imaginary sleeves. One is KULINER’s purchase order (PO) model. By using this model, Cooks know how much food they have to prepare beforehand to ensure no / reduced wastage. Two is KULINER’s reviews system. Buyers who previously purchased your food are encouraged to leave reviews for you.
  • How will I get my money?
  • When COOKS register to sell food for the first time, COOKS are asked to supply their bank account details. It can take up to 5 business days after sales completion for funds to be reflected in COOKS’ bank accounts.
  • I’ve had problems with buyers cancelling or not showing up previously. Can KULINER help?
  • KULINER cannot stop buyers for cancelling or not picking up their orders. But by taking payments upfront, the responsibility to complete the transaction is divided equally between COOKS and BUYERS.

BUYERS

  • How do I pay for the food?
  • KULINER, acting as limited payment agent, is using STRIPE® as the payment gateway. Currently only Visa / Mastercard / American Express and Debit Visa / Mastercard is accepted with capability to do payment from bank account still waiting for approval.
  • I am not happy with my food orders. Who should I talk to?
  • Contacting the COOK directly will be a great first step. Discuss the issue with the COOK involved. If you are not satisfied with the result, please contact us at support@kuliner.com.au

REFUND POLICY

  1. Cancellation of Order
  2. If a Purchaser cancels an order for a Meal before the purchase order closes, being the earlier of (i) the date proposed by a Cook for the purchase order to close, upon opening a new purchase order, or (ii) when the maximum number of orders proposed by a Cook for a particular Meal in a single purchase order has been reached, then no refund will be provided.
  3. Delivery Issues
  4. Where a Cook offers delivery, and a Purchaser has requested that a Meal is delivered by that Cook, and either (i) the Meal has not been delivered at the stated time or date, or (ii) where a Purchaser has selected a pick – up option and the Meal has not been available or ready for pick-up at the stated time, then Kuliner will refund the Meal Price for that particular Meal in full. Purchasers must contact Kuliner and request a refund within 24 hours of the failure of delivery occurring or the Meal not being ready for pick-up, in order to request a refund.
  5. Meal Fault
  6. Any cancellation, exchange or refund fault regarding a fault with the Meal is strictly a matter between the Purchaser and the Cook, other than as provided in this Refund Policy. The terms and conditions of refund between the Purchaser and Cook should be set out clearly in Meal Listings. If a Cook decides to provide a refund, Kuliner will refund the Kuliner Fee to the Cook, to enable the Cook to provide a full refund. Where a refund is provided, a refund must be processed within 5-10 business days after a refund is confirmed.